Identity verification
Every Caregiver must complete a government-ID verification step with our verification partner before their profile is published. This confirms that the person creating the account matches the ID they submit.
Background checks & verification
Last updated: July 10, 2026
Trust starts with knowing who is coming into your home. Here's exactly what our verification program covers — and, just as importantly, what it does not.
Credential verification
Where a Caregiver lists a professional credential — RN, RPN, PSW, First Aid/CPR, etc. — we ask for documentation and, for regulated professions, verify status against the relevant Canadian registry (e.g. the College of Nurses of Ontario public register).
Criminal record check
Caregivers who complete the optional criminal record check submit a police information check or Vulnerable Sector Check appropriate for the province they work in. The check is conducted through an accredited Canadian provider and displayed as a verified badge if clear.
Re-verification
Verification badges reflect information current at the time of verification. Criminal record checks are typically re-verified every 24 months, and credentials are re-verified on renewal cycles. Caregivers must promptly update expired documents.
What verification does not do
- A verification badge is not a guarantee of a Caregiver's fitness, character, or professional competence. It confirms only what our vendor was able to verify at the time of the check.
- Criminal record checks only surface offences within the databases they search, and only up to the date of the check. New offences after the check date will not appear.
- Verification is not a substitute for meeting the Caregiver, asking questions, and using your own judgement before booking.
- Clinical services (nursing acts, medication administration, wound care, etc.) may only be provided by appropriately licensed professionals; see our Liability Waiver page.
Your privacy
Caregivers consent to identity, credential, and (where applicable) criminal record checks when they join YolanCare. The underlying documents — government ID, background-check reports — are held by our accredited verification partners and are not made public. Families and other users never see the underlying documents; they see only a verification status and badges on the Caregiver's profile. See our Privacy Policy for how we handle personal information.
Report a concern
If you have safety, credential, or verification concerns about a Caregiver on YolanCare, please email trust@yolancare.ca. For emergencies, call 911.